US Airways recently announced that Dividend Miles elite members will be able to upgrade to First Class free when traveling in the US, Canada, Latin America, and the Caribbean. Elites ticketed on full-coach fares (classes Y, B, and U) will be able to confirm an upgrade at time of ticketing, whereas those traveling on discount fares can request an upgrade one (Silver members) to three days (Gold) in advance, space permitting. Chairman’s Preferred members, the highest level, traveling on discount fares have the edge, as they can confirm an upgrade seven days before departure — the most generous advance offered by any domestic carrier.
The change came on the heels of Delta’s announcement that
SkyMiles Medallion members would receive unlimited, complimentary upgrades
beginning Jan. 1. The confirmation timeframe depends on your status and the fare
paid. Both carriers join Air Tran, Alaska, America West, Continental, and
Northwest in offering unlimited free upgrades.
So is this the Happy New Year you’ve been waiting for? Well,
don’t pop the Champagne cork yet because as with lunch, free is sometimes
illusory — and with this policy, the guys at the top can get shut out. Here’s
how I handicap the change for the various elite-status levels.
Lower-Tier Elites
Plus: Congratulations, book full-fare
economy and you’re likely to be the owner of a First Class seat, since you can
confirm an upgrade on these fares at time of ticketing. It should work
wonderfully when you can plan a business trip in advance. If your company won’t
let you expense the cost to upgrade, now you’re not even out of pocket.
Minus: Booking a heavily discounted economy
fare? It’s back of the bus, pal. By the time your upgrade can be confirmed,
there will seldom be any seats left since the new policy opens the front cabin
to all those at the higher tiers who wouldn’t ordinarily spring for the upgrade
fee. The early birds get the worms.
Top-Tier Elites
Plus: Attention road warriors who can’t
expense purchased upgrades and were too frugal to spring for one: You’re getting
the free lunch. Bon appetit!
Minus: You’re a member of the highest tier,
and you need to make a booking and upgrade on short notice, or make a
last-minute change to your existing itinerary. You may find that being a big
shot isn’t what it used to be. You know all those guys who report to the guys
who report to you? With the ever-flowing free upgrades, they’ve got your seat.
And United Elites listen up. Because you can only upgrade on the day of
departure, you and your partner, US Airways, are now in a long-distance
relationship when it comes to upgrading to First. Maybe you’ll see each other
twice a year. But you know what they say about absence.
Conclusion
The big change at US Airways and Delta is the
time-of-ticketing upgrade. Both carriers are forsaking the revenue that comes
from selling upgrades, in an attempt to gain the loyalty of the business
traveler flying on full-fare. In the end, the airlines want the full-fare
business — their business model is built on it. Both US Airways and Delta are
threatened by low-cost carriers; this is a way of neutralizing them. Although
the new upgrade policy is great for some, it could freeze out the big spenders
making changes and flying last-minute, and dilute the value for lower-tier
members.
American and United offer free upgrades to full-fare
travelers, but only 24 to 100 hours prior to departure — not at the time of
ticketing. (I’ve heard estimates that American generates $100+ million from
domestic upgrade sales.) This policy makes more sense to me. It allows these
carriers to please their high-yield travelers according to the fare they paid
and their status, and gives most of their elite members who are willing to pay
for an upgrade the opportunity to do it successfully the better part of the
time.
You have to know on which side your bread is buttered.
If you want to know more about the differences in upgrade programs,
click here.
Note: by: Matthew J. Bennett